"Tom" is indeed a top bloke and one of the best CSDs I have ever worked with in the past, sadly it hasn't been for a long time now. He is consistently performing well and he really puts the Customer first. His mannerisms are natural and no matter what is going on, he always sees the up side and makes the best of a bad situation.

Now, sadly, some Crew see it differently and see him as too "keen"(and thats a different story) , but I for one would be happy to fly with him on a daily basis, which is not possible since CSDs and Pursers rarely fly together, unless the Purser works down on "Shorthaul" or is on a perofrmance trip.
He adds humanity to the role and the flight and for that I really like him.

Its great to hear that Customers like him as much as most of the Crew do.

As to crew asking Passengers not to sit down, I have to say most Crew do. If I see someone getting up for the loo I tell them to be careful and they shouldn't be up. But if someone needs to go, they need to go..... If they just get up randomly I make sure they get spoken to. However in 75% of the cases I do, I get "the look" or a rather rude reply. So I said my peace and if they decide to go against my advice, then so be it. Crew can not physically force people to sit down I am afraid.