Originally Posted by
slbnoob
Data point from a suburb of Houston. Went into load my permanent for the first time. I said "I want to reload my prepaid card". CSR said "$1000 right? Did you get that online? There's another man that comes in here". I said "I got it in Indianapolis. They've only rolled it out in a few states". She loaded mine without issues but did seem slightly surprised as to what this beast is.
Shout out to the one guy in Katy, TX who perhaps also taught this CSR how to load
Ha. I believe that person is me. I've literally walked at least 6 or 7 employees through the process. The crappy thing about that location is its an AT&T dead zone, so when you get the text/email with a fraud alert, you can't respond (typically).