Originally Posted by
Gold Passport Concierge
The policy is that if there are standard guest rooms available at the Hyatt Daily Rate, then there should be rooms available using Gold Passport points. If the standard rooms are only offered under a different package or rate plan such as the Advance Purchase rate or Awaken Package, then the hotel is not obligated to offer rooms using Gold Passport points.
Then what is to keep a hotel from moving all of the standard rooms to different rate plans on high-demand weekends? Since the hotel obviously makes more $ from selling the room than allowing point bookings, what requires them to make standard rooms available via the Hyatt Daily Rate? Why not simply game the Hyatt system as this hotel is doing?