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Thread: Standard rooms available at hotel -- Hyatt says GP rooms 'not available'
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Old May 4, 2015 | 6:44 pm
  #2  
Gold Passport Concierge
No longer used by Hyatt; use World of Hyatt Concierge
25 Years on Site
 
Join Date: Jul 1999
Posts: 1,628
Hello moulder3,

The policy is that if there are standard guest rooms available at the Hyatt Daily Rate, then there should be rooms available using Gold Passport points. If the standard rooms are only offered under a different package or rate plan such as the Advance Purchase rate or Awaken Package, then the hotel is not obligated to offer rooms using Gold Passport points.

I hope that helps to clarify!

Thanks,

Sarah
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