Originally Posted by
bocastephen
Please do this, it is essential to help fix this issue, or at least punish UA until they do.
So not only is UA using TOD's to grab F seats away from Elite customers, now they are going after those customers post-flight and back-charging their credit cards for some random amount they "meant" to charge in the first place??
Stay classy, United.
(Moderators - thanks for moving my posts!
)
I
am an Elite customer, but the offer was great, so I thought I'd grab it. I've never seen one of these TOD unicorns before. Should have known it was too low to be real. But since I had increased the price of my ticket once already (original $334 + the first $169 upgrade on the outbound) I thought it was within the realm of reality. That's why the system offered me the second upgrade so cheaply in the first place -- that's the way it was explained to me. It wasn't supposed to, and their system changed the credit card charge all by itself, apparently.
BTW, they didn't back-charge my card post-flight. They back-charged it a day or two after the initial (lower) amount was shown as "pending." Flight isn't for a few more weeks.