I haven't tried it, but have you looked at their user agreement? It is possibly the most customer-unfriendly agreement I have ever seen.

-- It entitles them to change the agreement with no notice at all. "We may revise these Terms at any time by posting an updated version, although we will endeavor to provide you with prior notice of any material changes to these Terms. You should visit this page periodically to review the most current Terms...."

-- It limits their maximum liability to $1,000. Don't send them a good suit!

-- It farms out as much responsibility as they can think of on their unspecified third-party service providers (who handle the shipment, laundry, dry-cleaning, etc -- pretty much everything except the app). Even that measly reimbursement is not in cash but in a service credit. You also agree to be subject to the completely unspecified terms of those third-parties.

-- It prohibits any customer from complaining about them publicly or to anyone else. "You agree not to restrict, discourage or inhibit any person from using the Service."

-- It does not even make it clear that you retain ownership of your own clothes. If they go bankrupt, you may never see them again.

-- If you cancel a trip even before the items are shipped, you owe them a cancellation fee.

-- If you've found something unfair or illegal that adversely affects all customers and want to start a class action, forget it, you have signed that right away as part of the agreement.

And so on!

Oh, it also only runs on IOS. Android users are spared for now.