Originally Posted by Jimgotkp

Just got off the phone with AS Res and have to say I never dealt with such a misinformed supervisor until today. Received an e-mail from EF saying U space opened up for my flight tomorrow. Basically wasted 40 minutes trying to deal with this. It just got to the point that it wasn't worth talking to her anymore, so I ended the phone call with her. Called again and spoke to another agent who promptly upgraded me and assigned me a seat within two minutes. The reason I didn't HUACA was because I was worried I would get the same agent/supervisor again since it was 4:55-5:30AM.

A few things the supervisor said:
1. I should be able to check-in starting the midnight before my flight. I asked isn't it T-24, she says nope I can check-in earlier since I'm 75K.
2. The upgrade process works perfectly fine. It only doesn't work when the system is down. I guess she didn't get the memo about the upgrade process NOT working properly.
3. I can check the upgrade waitlist prior to T-24 by going to "Flight Status" and inputting my flight details. I asked isn't this only possible within T-24? She said no I can do this any time.

I'm really not sure if I should report her since I think she really needs retraining.