Originally Posted by
Frequent_Flyer1
So I don't even bother in a case like this, I organize it on my own and claim the expenses afterwards (but I always try to keep the costs in line). Yes, I do know it's not the "clean & proper" way, but it saves time and - worst case - there is still my travel insurance to take care of it. But so far that hasn't been necessary.
Well, it's up to you. Legally, under EC261/2004, this is not what you are supposed to do and so technically, BA could play hard balls and deny (which would not be unfair because it says that the airline provides the room and of course they would get a much better negotiated rate than what you will get by booking a last minute room yourself).
Are they likely to want to upset a GGL customer if you have been reasonable? Probably not in my opinion. On their records, however, it will be considered a gesture of good will on their part (with reason) which thus means that you might not get good will on something else.