As a relatively new GGL member I experienced my first IRROP since attaining this status on a delayed BA flight from Shanghai. The delay meant I missed my connection to Manchester and also missed the last flight of the day.
I was always under the impression that one of the key benefits of GGL was access to the dedicated phone line during IRROPS.
When I called them, all the agent could do was 'hold' me on a flight to Manchester the following morning - she advised I would have to attend flight connections to confirm the flight and also to have my through checked baggage rerouted on the new flight.
When I asked if I could arrange my own hotel and claim she told me twice she could not make any comment and I would have to speak with flight connections as they controlled hotel allocation
at Heathrow.
I would appreciate advice from any experienced GGL members for future use as I certainly was not impressed with the GGL handling of this misconnection. Was I just unlucky or is this the expected service from the GGL team?