Originally Posted by
NewportGuy
The thing is this {unhappiness} of UA and their treatment of customers is a fairly recent phenomenon. Many of us were flying UA back during regulation days, and continued to fly them even during the tough economic times. That loyalty is why so many of us who have dropped most if not all of our UA business have millions of BIS miles with UA.
Now that they have figured out how to gouge customers and cut service, our loyalty means little to them, and they demonstrate that frequently. Some of us wish the days of the "Friendly Skies" would return, and are annoyed at how Continental dba United has ruined a once proud airline. Maybe if they lose the Texas management someday, things will improve.
Heard it all before. Your sentiment has been posted so many times by so many. I'm sorry, I just have not seen this horrible airline people seem to post about. The employees I deal with face to face and over the phone have all been pleasant. Most of my flights have been on time. My bags make it with me. In the Flyertalk world I sure seem to be the outlier but these are my experiences.
Sure I am not happy with all the MP changes, but they are not enough to chase me away. They get me where I need to go.
I am fine with people having their opinions on their experiences but it gets old when those people try to shove those opinions and experiences down others throats. And those people come darn close to calling those of us that don't have the same experiences liars without actually calling us liars.
But I will admit, my experiences are pretty much limited to Domestic USA flights with my current job so I have not experienced the international stuff except for 1 trip to Japan last year and 1 trip to Sweden the year before and those were fine too. My last job pre-merger was mainly international So I do have something to compare my 2 recent international flights to.