Originally Posted by
RogerD408
... and you did not have a night elsewhere on 5/15, did you? The rules are one night, one property and that's how the computer is programmed. There are some systems that use the actual check-in and check-out dates to compute nights, your's would not have worked automatically in that case. Again, the OP's situation was a corner case and was properly addressed by HH.
OP's entire complaint was that it was
not properly addressed. Proper would have been "You're right, we're giving you the credit you earned." This was "We're making an exception and donating you credit to be nice."
As OP mentioned, the difference is what happens next time. The former response would lead to credit, the latter might well not, and therefore it's better to book the apparently-overlapping night at another chain to ensure credit.