Originally Posted by
Whycitibankwhy
If they thought I was a credit card thief, then why are they allowing me to use the card in restaurants? It's the only way I can eat right now. The agents can see in using the card to get food here. The problem is absolutely theirs for having flawed security questions and not expediting the process despite knowing it's an emergency. Also I can't get a single agent to take charge of the case. Every time I call I get a new person and new answers. The others told me that the pin mailer would come by Friday, then Saturday, then one gave a fake tracking number, another told me it hadn't been ordered at all, and now I hear it will come by Tuesday.
A couple of years ago, I had both cards (from the same issuer) blocked prior an int'l trip because of fraud concerns. I called them, and the agent told me not to worry, they mailed the cards to me, I should receive them in one week. I told I'll travel, I'll need the cards, I could explain the purchases, with no avail. They couldn't unlock the cards. Luckily, I was traveling with my wife, and her cards were still working (but both are form the same issuer and connected with my cards). Of course we traveled with a lot of worries.
As soon as we came back, I signed for new cards, from different issuers, to make sure that I'll never have this kind of problem again. Now I always travel with three different cards (Amex, MC & Visa), from three different issuers. And a debit card only, just in case
