Originally Posted by
OliverB
Re. the telephone call; is that a new policy enacted by SPG in which they now need to confirm every transfer?
I initiated a transfer the other day and apart from the final confirmation screen, I received no email notification, confirmation number, or any sign that a transfer was processing. The transfer page indicated that it could take up to 5 business days but otherwise, my balance has not been affected and everything on my account seemingly remains as it was prior. Is this normal?
I just did an internal transfer from my wife account to mine and no issue and no call. I did have issue earlier this year and it turn out to be an issue with the email address on my wife account. Once I update the email address, re-submit the transfer, my wife got an email from SPG within a few minutes. In fact, when it was not working, right after we submit the transfer, there were a message telling us about having issue communicate to my wife and ask to check the email address.