Originally Posted by
TXVP
I walked up to counter in HOU and agent immediately asked my last name and checked my bag. Do they track us via SWA mobile app and know when we arrive at the airport?
I don't get it. You walked up and told them your name and they knew who you were? That happens all of the time. What am I missing?
If you walked up and without saying a word they said, "Hello Mr/mrs/miss/ms [your last name]," then I'd be impressed.