Originally Posted by alphaod

Got denied again. Told us the booking class is not eligible for mileage even when using the original ticket.

I am now wondering if there is an AA desk we can go to get this done because obviously the computers are too stupid to get our mileage.

Alternatively I have gotten printouts from CX indicating original booking classes and notes referencing upgrades… can we email AAdvantage desk and get it done manually? Because obviously them "sending a request" to CX is not working.

We are reaching the six month point soon.