I just bought an approximately $4600 ticket, applying a credit of about $2900 from a previously canceled ticket. At the time of purchase, I asked the CSR whether the receipt would indicate the full ticket price of $4600, since I needed that to get reimbursed by the organization paying for my trip. She assured me that it would so so. However, the email receipt I received a few minutes later indicated a price of $1700 - the actual ticket price less the $2900. (I'm leaving out the penalty fee for the previously canceled ticket, to simplify the calculations here.)

I called another CSR who tried looking through the system to see if she could find and issue an accurate receipt. But no luck. Nor does my online itinerary/receipt help. The best she could do was suggest I call back on Monday, be put through to Customer Relations, and see if they could help.

Any advice on how to handle this? I'm surprised that the receipt that's issued doesn't reflect the actual price of the ticket, less the credit, or at the very least that such a receipt isn't easily obtained. I can't be the first person who's applied a credit to a ticket that s/he needs to be reimbursed for.

Perhaps when I reach Customer Relations it will be easy enough for them. But I'd welcome advice on how to deal with this.

Thanks for any help.