Originally Posted by
Serg_2012
When it's time to receive mobile boarding pass, I'm always asked to go to the check-in counter at JFK instead. Is this because I'm not an US citizen? This does not happen to me in any other countries or even flights going into the US.
I am not sure precisely what you mean, but CX has to do a document check at some point.
At HKG for example, you can get past security without CX/KA performing a document check (ie, you do OLCI and have a mobile boarding pass on your phone, which you show security to get airside). But CX/KA do need to verify your physical traveling documents before you board the plane. At HKG, you can proactively do this in the lounge, or more commonly you get pulled aside when boarding if you forget - to be fair, most passengers don't realize they need to do this. So getting pulled aside at boarding is the far more likely outcome at HKG. The light will go red and the agents there will perform the check.
I'm not sure about JFK protocol but this could be what you're referring to.