changes in reservation after BPG approval
Hello everybody! My first post.
I have an approved BPG for IC berlin for the upcoming weekend. Claim was accepted two days ago, still have not received the rate adjustment confirmation (I think reimbursement is more probable).
I logged in today to see the confirmation on IHG site and was surprised to see the number of guests has changed from 2 to 1. So now it states "1 room, 1 guest" while yesterday it was still "1 room 2 guests". Obviously I have not made the change - I know the rules. I talked with IHG rep. on chat - she said there was no mark in the system than anyone has made the change, offered to change it back - but I didn't want to risk invalidating my free night so I told her to leave it as it is.
Instead I wrote to BPG team who accepted my claim to sort it out and am currently waiting for a response.
Maybe I am being too suspicous but I have a feeling that staff (at the hotel?) are playing to make grounds for invalidating my claim.
Anyone with similar experience? Suggestions?