<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Fredd:
We showed up at the Dollar Counter at the Dayton Airport this past Wednesday night with a printout of the reservation we had made for a mid-size on the Dollar website. Condensed dialogue:
"We don't have a mid-size. You can upgrade to full size or SUV for only $12 a day... or you can upgrade to a minivan for free."
"I don't want a minivan. I want a car."
"What can I do? We don't have a mid-size."
"What about a complimentary upgrade to a full-size?"
</font>
This EXACT situation happened to me at DTW three weeks ago. Luckily, it was about 11AM, so I stood firm and asked for the General Manager.
I ended up w/ a SUV (Durango) instead.
hockeystl