Wrongly advised by RBC re Avion points
A while back, I downgraded by Avion to Gold Rewards to avoid the AF. RBC assured me I would not lose my Rewards points by doing so (I use them for AA / BA conversions). However, the Rep failed to inform me that the downgrade would eliminate airline conversions, so now I'm stuck with Rewards points for which I have no use.
Any advice on how best to approach RBC on this in terms of compensation? I'm wondering about asking to sign up again for Avion FYF, and get the welcome bonus. I don't mind a credit hit but would prefer to avoid.