Originally Posted by jkhuggins

But the remedies are completely different.

If TSA is "merely" tone deaf, then the remedy is to teach TSA how to actually listen to the public which it serves. If TSA does want to "do the right thing" but is unaware of how to do so, then interacting with TSA might lead to reform.

If TSA doesn't care about public input, then interacting with TSA serves no useful purpose; reforming TSA will have to come from the outside. (A number of folks here actively promote this point of view.)