Originally Posted by
nvlo
Very angry at recent situation with Holiday Inn. Had prepaid for two nights for a hotel several weeks ahead of date of stay. We drove from Florida to Ohio and arrived at hotel at 3 am. We were met by the news that our room had been sold and that we should have called earlier. That night we were left to search for another room at another hotel. We have received call from manager the next morning with apologies. Later, have 2000 points (equivalent of $25) added to our account.
This does not even come close to compensating for the horrible experience we went through.
First of all, 2000 points are not worth anywhere close to $25. They probably cost the hotel less than half that.
Second of all, 2000 points is beyond a joke as compensation. I recently got 5000 points compensation because the internet at the property was down.
Third of all, I do not know IHGs policy on late arrival but 3am does not sound unreasonable to me - I often checkin that late when on roadtrips. It is generally good practice to call ahead but I do not believe it is required.
Someone else will confirm, once this thread is moved to the correct forum, but I suspect you are probably eligible for much higher compensation (along the lines of full refund for the hotel night you originally booked AND refund of the hotel you had to book instead). I would personally push for additional compensation in your situation as the hotel did not follow the correct procedures for overbooking. Again this is all assuming that your late arrival is not a problem - I dont know if IHG hotels have a right to avoid the overbooking policy if you arrive that late.
p.s. In my personal opinion, you have absolutely every right to be angry about this situation.