Very angry at recent situation with Holiday Inn. Had prepaid for two nights for a hotel several weeks ahead of date of stay. We drove from Florida to Ohio and arrived at hotel at 3 am. We were met by the news that our room had been sold and that we should have called earlier. That night we were left to search for another room at another hotel. We have received call from manager the next morning with apologies. Later, have 2000 points (equivalent of $25) added to our account.
This does not even come close to compensating for the horrible experience we went through.