Originally Posted by
BHDATC
On most calls at the start they ask for my gold card number so they must know!
Yep. Some agents do ask for your BAEC # at the start of the exchange; some don't. The point is that until you have had that conversation they don't automatically know your status and in any case you are talking to a general agent not a dedicated Gold Line agent. Sorry to have to break the news to you.