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Old Apr 26, 2015, 2:09 am
  #456  
intuition
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
How to make money on free seat upgrades?

Like on all other activities in a loyalty program. By incentivize travelers to spend more with the airline, either by devoting a larger portion (preferably all) of their travel spendings or to actually increase their travel spendings.

Even on the freeloading gold, who only does the bare minimum 4 segments/year and has zero intent to spend more with the airline, there is potential revenue for the airline. They get to sell the same economy seat twice on a flight with high load factor in Y and low load factor in J. And if they expect to sell a lot of J, then there just isn't any I availability.

If OP takes a look at other FF-programs I think he will find upgrades to be quite a common practice.
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