Originally Posted by
Spoddy
Assuming you're in the UK. Take all your documentation and bring it to the small claim court, also assuming your credit card doesn't refund you the money.
Clearly a breach of contract, as they've taken your money and denied you the services you paid for.
For clarification, small claims against Ryanair do not take the usual procedure as they're not a UK airline. He/she will need to use the ESCP.