Originally Posted by
yvrgary
This probably cost AA what, $200 to put together?
...for someone who's spent hundreds of thousands of dollars with the airline?
It's an excellent example of what I call a surprise. I don't care how much money they spend on it. It's showing appreciation and caring about your frequent customers. You can hardly expect that AC would throw your own money back to you. There quickly wouldn't be airplanes flying around anymore.