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Thread: What do YOU expect from a loyalty program?
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Old Apr 24, 2015 | 4:20 pm
  #40  
AA_EXP09
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Originally Posted by pitz
Upgrades, again, damaging the customer experience of the paying, to cater to the non-paying.
do you seriously think that an airline would have been able to sell every single J/F seat had there been no upgrades?
What about IRROPS where that saves the airline compensation?
Or, in the case of points upgrades, wipes a liability off the books/gets money from another alliance partner?
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