Originally Posted by
pitz
AC's been degrading the 'benefits' to elites for years, yet load factors are better than ever. There's a pretty good argument to be made that loyalty programs add no value whatsoever, and for what customer goodwill is gained through the loyalty program, may very well be lost on the balance when service to non-elites is sacrificed.
I don't know about that; The load factors have been increasing (as I understand it) because AC simply has a whole let less metal flying fewer routes at lower frequencies. I do agree that one of the things that's happened is that Aeroplan (or more precisely AIMIA) has proliferated (prostituted?) points so widely that they are now experiencing the double whammy of gobs of points and point holders out there competing for a diminishing number of seats. Aeroplan likes to blame Air Canada for this (they use their separate corporate identities like a cudgel), but IMO they own a good measure of the pain the elites have been experiencing.
Last edited by SE/MM; Apr 24, 2015 at 2:53 pm