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Thread: SWA Customer Service can't look up reservations by RR#
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Old Apr 23, 2015 | 7:37 pm
  #11  
teCh0010
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Join Date: Dec 2003
Location: MEM
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Originally Posted by Often1
Line agents cannot do this and the people who can aren't available to you. While there are many other security failures at WN, this isn't one of them.
How is it a security feature to require you to know you confirmation number to make changes to an existing registration?

Every other US domestic airline works off of FF# and then just asks you a couple of questions to confirm it's you.
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