Originally Posted by
Sean Peever
You say the original intent of aeroplan and the you list a bunch of benifits to be removed from altitude? I'm having trouble following that train of thought since they are two different programs.
Altitude is just the AC specific component of Aeroplan. I basically am advocating the cancellation of Altitude altogether so that AC can focus on providing a consistent and high quality customer experience for everyone, based on their paid class of service, instead of being overly fixated on frequent customers.
AC's been degrading the 'benefits' to elites for years, yet load factors are better than ever. There's a pretty good argument to be made that loyalty programs add no value whatsoever, and for what customer goodwill is gained through the loyalty program, may very well be lost on the balance when service to non-elites is sacrificed.