i seem to have spent a disproportionate amount of time trying to resolve BA created issues in recent weeks and after todays experience it just seems that dealing with BA is hard work.

Firstly there was the great BAEC lock out. Phone call after phone call, email after email and even several tweets all failed to resolve the problem. No one seemed to have a clue about what the issue was, no one was prepared to discuss and round and round the revolving door I went. Only tonight, have I finally been able to fix the 4th and last locked account (HHA) after 4 weeks of trying and at no stage has anyone said sorry or provided a reason for the lockouts and failure of the system to reset. I get more information on here!

Then there are the phone calls themselves, tonight it was 64 minutes to get BA to answer the silver line, fortunately I was at home working on the PC and simply left the phone of speaker. Needless to say no apology for such a ludicrous wait on a day when the sun has shone and there has been no disruption. I would think that between the calls re the accounts, and the calls to resolve a flight cancellation on the day due weather, I have spent over 3 hours in the last 3 weeks on the phone to the silver line.

One call last week was to get the tier points for not getting the BA001. I was told it would take 48 hours and week later still no adjustment. I learned tonight it had never been actioned and would not have been had I not called again.

Finally there was my attempt to upgrade a flight I am taking in a few weeks time.
I am traveling with the family and there is an upgrade offer on MMB. I don't want to upgrade all 4 of us and MMB will not allow a single passenger to move. So once all the other things had been resolved I asked and the very helpful agent split the PNR and advised me to go to MMB and complete the upgrade. Now the offer was £70 and for the extra TPs (and the brownie points I would get when I let my wife sit in club sans enfant) seemed reasonable.


After the call I logged in and the new PNR was clearly displayed but absent was the special offer. Notwithstanding I pressed the upgrade with cash button and the fare rose by £285, £212 extra fare, £60 extra fees and £13 additional taxes.

Thinking I had simply missed out on the special offer I cursed and was about to chalk it up to bad luck when i logged in again, but this time to the other half's account. There flashing from the page was the special offer, and a PNR for the 3 remaining passengers.