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Thread: What do YOU expect from a loyalty program?
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Old Apr 23, 2015 | 5:01 pm
  #15  
zrh2yvr
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Originally Posted by zorn
I expect an airline loyalty program to do some combination of the following:
  1. Induce me to make irrational decisions that result in the airline getting more of my money than they otherwise would have.
  2. Induce me to make selfish decisions that I hope whoever is paying for my flight no not notice or not care, resulting in the airline getting more of their money than they otherwise would have.

If these things aren't happening then the airline is not doing a good job.

So I take advantage while I can before they smarten up, which they always do.
I think this was exactly the way I would have put it. . . . With the recent changes - #1 is not happening (or at least not really in the same way) and if they make any more changes - - #2 is not likely to occur any more either.

Do any of us remember what it was like to just ask for a flight of A-->B for the lowest price? It's now way more complicated than that and price is likely at least 3rd on the list.
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