Air Canada as the executive responsible for customer service.

"The hope is that it will attract both business travellers and families, said Tait, who previously spent 18 years at Virgin Atlantic Airways Ltd. after helping Richard Branson write the airline’s business plan. He also briefly worked at Air Canada as the executive responsible for customer service."

and....

"“The commercial side of [aviation] has been going backwards in terms of its user friendliness,” Tait said."

How do you work 'briefly' at this?

How do you be responsible for that piece of the business that is a fail, and then have the audacity to say this?

LOL. Etc.

Discuss.

http://business.financialpost.com/ne...#__federated=1