I called the number on the back of the card. I made sure to write down all the reps names I talked to and the supervisors in the (un)likely case what they promised me doesn't go down. More importantly, it's important to remember that these are people like us that go to work to do a job like we do. I tell people all the time especially when I have to deal with a complaint - it's a lot easier to get something done if you're pleasant on the phone versus yelling, screaming or coming off like a bull in a china shop. I was professional, always used their name, asked how their day was, and got what I wanted
