Originally Posted by
pokee
Can someone help explain how earning Avios works when you fly a OneWorld partner airline - where a booking is combined with another partner airline, but that partner is a Star Alliance partner (man, that's confusing!)?
The reason I ask is that my spouse is in the middle of a business trip to HKG and SIN, and both his Aeroplan and BAEC numbers are recorded on the itinerary, but he's missing his Avios for the CP flight. Perhaps they just take a while to show up for partner flights? Here's the dates:
April 19/15: JFK-HKG (CP - No BAEC points showing on account)
April 21/15: HKG-SIN (SQ - Points showing on Aeroplan)
If the miles are missing simply because his BAEC number got lost in the shuffle and didn't get recorded for his CP flight, is it possible to get them later? And what, if any, documentation would be required as proof (boarding passes, itinerary, etc)?
I assume by CP you mean CX. If the flights have not credited in a week or two just fill out the claiming missing avios link on ba.com. Often you may have to follow up with a phone call and submit copies of boarding passes and ticket number.
From the missing avios FAQs:
How do I request missing Avios credit?
Log in to your account at
www.ba.com and click on Claim Missing Avios in the Account Summary box, or click here.
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How long should I wait before I request credit for missing Avios?
For flights on British Airways, wait at least 3 business days and then check your online statement to see if the Avios have been credited to your account before submitting a claim for any that are missing. Credit for partner transactions may take 4-8 weeks to appear on your statement.
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Once I request the Avios credit, how long will it take to be applied to my account?
Allow up to 7 working days for British Airways flights, up to 4 weeks for flights on our airline partners, and up to 8 weeks for ground partner transactions.
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Can I claim missing Avios and Tier Points after I have travelled on British Airways' partner airlines?
Current members can claim missing Avios and Tier Points for flights on British Airways' airline partners within 6 months of travel. Print and complete the Claims for airline partner flights online form, then fax it with a copy of your flight ticket and boarding card.
No credit will be granted for flights you flew on our airline partners prior to your enrolment in the Executive Club.