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Thread: SWA Customer Service can't look up reservations by RR#
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Old Apr 23, 2015 | 12:05 pm
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djp98374
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Originally Posted by teCh0010
Whoops, typing too fast on my phone. Yeah, they needed my confirmation number. Is this accurate that they can't look up reservations by RR#?

Also is it true that I have to manually keep track of credit by confirmation number?
Unfortunately yes.

This is something I don't understand. If you have credit you could have it appear somewhere in your RR acct.

You can call and a customer service agent can and does dig out your only credit you have.
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