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Thread: What do YOU expect from a loyalty program?
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Old Apr 23, 2015 | 7:39 am
  #2  
Sean Peever
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Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
I'm pretty logical.

I expect to be rewarded with awards (free upgrades etc) in relation to how much they ask me to spend with them.

For example, if the price of flex, latitude etc goes down, and the AC metal requirements go do, I expect to get less.

If the price of flex goes up to 2-3x of tango and the ac metal requirements go up, etc etc, then I expect to get more.

Basically: If you want me to spend more with your company, I expect more in return.
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