Originally Posted by
sycokid
The card is not the problem as i have Platinum one now but both Novotels have still referred to me as Gold status on check in !
Yeah, sometimes you have to
prove that their system has outdated information.
On the other hand, this might possibly work to the advantage of somebody who's going to drop down in status: book while they're platinum, check in while lower status and hope they don't ask to see your card (or keep your old card).
