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Thread: SWA Customer Service can't look up reservations by RR#
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Old Apr 22, 2015 | 7:48 am
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FindAWay
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Originally Posted by teCh0010
So I called to change a reservation today, but I didn't have my record locator number. I asked her to look up my current trip by my RR# and she said they couldn't? I had to know the RR number.
I'm confused. She couldn't look up your reservation by your RR number - she needed your RR number? Is one of those supposed to be confirmation number?
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