Originally Posted by
croco
I have been waiting over 48 hours for a bag from LAS thru YYZ to YSJ.
They say they are tracing it. Sent an email to AC and the auto response said I can expect an answer within 25 business days. What?! Seriously, is there a worse company for "customer care" then AC? Well maybe but I want nothing to do with them. I want my bag and my stuff. I need my stuff.
As it's an international flight, the
Montreal Convention applies. AC are on the hook for replacement items you buy, up 1131 Special Drawing Rights (a strange IMF currency unit), or about C$ 1900. Don't let them try and convince you anything other than that, and if you have issues with Air Canada, just open a case with the Canadian Transportation Agency. At 21 days the bag (even if delivered) is considered permanently lost; and you can replace EVERYTHING in the bag.
Just keep all your receipts.
And again, if they even blink in the wrong direction, open a case with the CTA.