Originally Posted by
mmff
Where did this happen?
For what it's worth, I recently had my suitcase damaged on my way to FRA and LH response was stellar. In fact, got a new suitcase (same brand, same model) right there and then. Contents were not damaged, so that was all there was to it.
Same here. Whenever something broke they gave me a replacement on the spot. One time they didn't have a replacement at hand, they gave me cash to buy a new one at the shop. In my case STR airport.