Originally Posted by
VickiSoCal
And this is where the program sucks for people like my husband. Close to 1000 lifetime nights the majority are not repeat stays. What incentive is there for a franchisee or property manager to treat him well when chances are he will never be back?
Granted frequent stays at the same property increases benefits gained, just the fact that your husband belongs to the chain's program should enhance his ability to enjoy benefits not granted to the non-member guest (unless a property HVC). What the franchisee should look at is the member may have picked their property due to the flagging more so than just the cost.