Originally Posted by
Sousaphil
I don't agree that properties have no incentive to give an upgrade. My travel has me going to the same areas on a very regular basis. When I'm in the Minneapolis area, for example, I have a wide selection of Marriott family hotels, and they're not all owned by the same entity. There's a Residence Inn that works hard for my loyalty and my upgrade percentage to a 2BR suite is probably close to 70% at that property.
And this is where the program sucks for people like my husband. Close to 1000 lifetime nights the majority are not repeat stays. What incentive is there for a franchisee or property manager to treat him well when chances are he will never be back?