Originally Posted by
Often1
The solution to this stuff is for properties to stick to the program and never vary from it. This stops the "but, I got it last week" silliness.
The program allows for upgrades. They are "sticking to the program". The traveler needs to be educated, not the hotel.
ETA: I see no problem with what the OP did. Selling upgrades, in a program that provides for complementary upgrades, is sleazy. OP wasn't asking for the presidential suite, it was a one category upgrade. I personally would have done it in person instead of over the phone. If presented with the "buy up" option at check in (and have before at the Essex House) I would have questioned what about the complementary upgrades offered as part of MR.