FlyerTalk Forums - View Single Post - What does a complimetary upgrade mean anyway?
Old Apr 19, 2015, 6:42 am
  #9  
njcommodore
 
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
Originally Posted by NJUPINTHEAIR
Not exactly, but the type of upgrade to be provided is left with the hotel:



Emphasis added pursuant to the very terms and conditions you have cited above.

Therefore, pursuant to the above, upgrades are GRANTED at the HOTEL'S DISCRETION, AT CHECK-IN, on a SPACE AVAILABLE BASIS pursuant to the room types/suites that the individual hotel has self-identified as subject to an upgrade.

Nowhere in the above, does it state that the MR elite member can just call ahead, in advance of check-in, and demand a suite, let alone a 2 BR suite!

CASE CLOSED.
I didn't need you to list the T&C considering I posted a link to them

What I was getting at is if you book a studio or 1BR an upgrade to a 2BR isn't unreasonable. Expected or guaranteed, no. But to say, as NDN did, that 2BR suites are excluded just isn't true. I've been upgraded to them on at least 2 or 3 occasions. I agree that it's at the property's discretion.
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