frankly I get the impression that you're trying to impose current asian standards on a Detroit property.
it's NOT gonna happen.
Originally Posted by
rostovru
You clearly have neither a service mind nor an understanding of what constitutes a 4-star hotel.
The excuses you make would be suitable for a Best Western - not a full service Marriott.
Absolutely ridiculous.
Quote:
Originally Posted by dank0014
$189 per night. - not a bad rate?
Gold Elite. - ok??
No upgrade. - pretty standard if you opt for Marriott properties, nothing new here. Try being a higher status and never getting upgrades.
Small room with a very small, dated bathroom. - Depends what you call small, dated bathroom, hopefully they are on the renovation list.
Bathroom didn't have lotion, ear buds, shower cap. - lotion can easily be obtained at front desk. ear buds / shower cap....think I've seen those only in 2 or 3 hotels out of my 100+ nights last year. not a norm.
Towels were old and thin. Actually a bit nasty to use. - probably unacceptable. would be curious why they are not using marriott standard - may be worth writing in about.
Lounge available but closed on weekends. - very standard that lounge is closed on weekend.
No happy hour. - why would that be expected?
No mini-bar. - many marriott hotels don't have a mini-bar?
Am I missing something? - I personally think you have some high expectations for Marriott properties. A lot of what you mention is the norm.
For $200 a night in Detroit, I'd expect a bit more effort. - no offense to those in Michigan, but it is Detroit.
Is this the new norm? this has been the norm for quite some time for US based properties