Originally Posted by
dank0014
$189 per night. - not a bad rate?
Gold Elite. - ok??
No upgrade. - pretty standard if you opt for Marriott properties, nothing new here. Try being a higher status and never getting upgrades.
Small room with a very small, dated bathroom. - Depends what you call small, dated bathroom, hopefully they are on the renovation list
Bathroom didn't have lotion, ear buds, shower cap. - lotion can easily be obtained at front desk. ear buds / shower cap....think I've seen those only in 2 or 3 hotels out of my 100+ nights last year. not a norm
Towels were old and thin. Actually a bit nasty to use. - probably unacceptable. would be curious why they are not using marriott standard - may be worth writing in about
Lounge available but closed on weekends. - very standard that lounge is closed on weekend
No happy hour. - why would that be expected?
No mini-bar. - many marriott hotels don't have a mini-bar?
Am I missing something? - I personally think you have some high expectations for Marriott properties. A lot of what you mention is the norm
For $200 a night in Detroit, I'd expect a bit more effort. - no offense to those in Michigan, but it is Detroit.
Is this the new norm? this has been the norm for quite some time for US based properties
You clearly have neither a service mind nor an understanding of what constitutes a 4-star hotel.
The excuses you make would be suitable for a Best Western - not a full service Marriott.
Absolutely ridiculous.