FlyerTalk Forums - View Single Post - What does a complimetary upgrade mean anyway?
Old Apr 18, 2015, 7:05 pm
  #8  
NJUPINTHEAIR
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Join Date: Jan 2003
Posts: 8,720
Originally Posted by njcommodore
Is that stated somewhere? I don't see it in the MR T&C
Not exactly, but the type of upgrade to be provided is left with the hotel:


5.

Complimentary Room Upgrade:

Based on room availability at check-in and limited to a Member's personal guestroom.

Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites.

All upgrades are granted on a space-available basis, as determined at the time of check-in.

Upgrades are subject to availability and identified by each hotel.

Not available at Marriott Vacation Club.
Emphasis added pursuant to the very terms and conditions you have cited above.

Therefore, pursuant to the above, upgrades are GRANTED at the HOTEL'S DISCRETION, AT CHECK-IN, on a SPACE AVAILABLE BASIS pursuant to the room types/suites that the individual hotel has self-identified as subject to an upgrade.

Nowhere in the above, does it state that the MR elite member can just call ahead, in advance of check-in, and demand a suite, let alone a 2 BR suite!

CASE CLOSED.
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