Originally Posted by
MichaelJapan
Do you have the original confirmation e-mail you received after making the booking (before submitting confirmation number to BRG)? If you do it clearly states it is a refundable booking, just FWD it to the department.
I had Westin in Bali do the similar thing to me. The rate stayed the same but it was changed to prepaid. My cc was never charged though and when I inquired (I called the hotel directly) they said I could cancel without penalty. I didn't have to cancel though so I can't tell what would've happened otherwise.
Interesting that the property in my case is in bali too.
I just got the email from brg department.
They apologized me for the inconvenient caused and assured me that my booking is completely refundable and no charges will be occured to my credit card until check out.